Service Delivery Manager

Location: England, United Kingdom
Salary: Up to £1 per annum + competitive
Sectors: Salesforce
Job Type: Contract
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Service delivery manager - Surrey - 6 months

Global Enterprise Partners is currently looking for a Service delivery manager on commercial applications eg, Veeva CRM, web and mobile etc.

You will Implement a Global Service Delivery model for all Commercial Applications, such as Veeva CRM :

  • Lead resolution for high priority incidents
  • Vendor relationship management for Global Commercial Applications and related services
  • Application management for Cvent and E-Pricing, and other applications
  • Standardise L1, L2 and L3 services, including change/release processes, service catalogues and KPI reporting
  • Implement standard service introduction for new applications, projects and services
  • Close alignment with partner IS teams, in particular infrastructure, service delivery and vendor management
  • Drive process excellence, continuous improvement, vendor governance and return on investment
  • Ensure alignment with global strategic supplier strategy and service management tools, such as ServiceNow
  • Experience in the pharmaceutical sector is preferred

Details of this contract:

  • Start: 20/04
  • Duration: 6 month
  • Site: Surrey ( remote for the time being)

If you are available and looking for a new assignment please send your profile or call 0031 625734729

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