Infrastructure & Security Operations Analyst - Eindhoven

Key Responsibilities

Infrastructure & Network Change Support

• Review infrastructure and network-related change requests (e.g. firewall rules, connectivity, access requests) against predefined standards and guidelines
• Validate completeness and accuracy of submitted requests
• Provide structured feedback and follow up with requestors for missing or incorrect information (under senior supervision)
• Perform regular compliance checks against internal standards and governance frameworks

Security & Compliance Assistance

• Support alignment of infrastructure changes with secure environment requirements (e.g. restricted or high-secure environments)
• Assist with audit preparation by collecting, organizing, and maintaining evidence and documentation
• Escalate deviations, risks, or policy gaps through established channels

Operational Coordination

• Participate in recurring team meetings to track workload, priorities, and handovers
• Collaborate with infrastructure architects, security teams, and service request owners
• Support transition and handover processes through clear documentation and status tracking

Documentation & Reporting

• Maintain operational tracking tools such as approval logs and follow-up registers
• Ensure documentation is accurate, structured, and audit-ready
• Record information only in designated systems in line with governance practices

Scope & Responsibilities

• Work under the supervision of a Secure IT Environment Officer
• Follow established templates, checklists, and review criteria
• Support decision-making processes, but does not approve final designs or policy exceptions

Required Skills & Experience

Technical Knowledge (Foundational)

• Basic understanding of:
  • Networking concepts (IP addressing, ports, protocols)
  • Firewall rules and configurations
  • Segmented or secure IT environments
• Familiarity with ticketing systems and service request workflows

Professional Skills

• Strong attention to detail and a structured, methodical working style
• Clear and professional written communication skills
• Ability to follow procedures and escalate issues appropriately

Tools & Ways of Working

• Experience with:
  • Service request and approval systems (e.g. ticketing tools)
  • Collaboration platforms (e.g. Microsoft Teams, email)
  • Structured templates and tracking documents